321 Sportswear returns and exchange policy gives you an option to return or exchange items purchased on 321 for any reason within the return/exchange period of 15 days from delivery. Please ensure that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs up to Rs 100 back to you.
To return/exchange a product, email us at firstname.lastname@example.org (Working hours: Monday to Saturday, 10 am to 7 pm).
During Pick Up, our delivery agent may do a quality check on the return. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
2. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
3. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
4. 321 will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, 321 would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Upon successful pickup of the return product, 321 will initiate the refund, after inspection, to your source account. This process may take 7 to 10 days